Privacy Policy

At Whale Coast IT Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, contact us, or use our services.

1. Who We Are

Whale Coast IT Solutions is based at:
37 Schneider Street, Sandbaai, Hermanus, Western Cape, 7200, South Africa

You can reach us at: operations[at]wcconline.co.za or 028 312 2311 / 061 455 8027

2. What Information We Collect

We collect the following personal information when you submit a contact or quote request form:

Name and Surname
Contact Number
Email Address

We do not collect ID numbers or financial details via our website.

3. How We Collect Your Data

We collect your data directly through:

Website contact forms
Workshop ticket detail forms (when booking devices into our workshop)
Client information forms (for invoicing and account setup)
Our business WhatsApp link

4. Why We Collect Your Data

Your information is used to:

Create and manage your client profile
Log job cards and service requests
Communicate with you regarding services, updates, or support
Generate invoices and manage billing

5. Data Sharing and Third Parties

We do not sell your personal data.

We may share your information with trusted third-party service providers where necessary to operate our business. These may include providers for:

Website hosting and infrastructure
Ticket Management Systems
Accounting and Invoicing systems
Communication Tools and Platforms

These third parties may process or store your personal information on our behalf and are required to handle your data in accordance with applicable data protection laws.

6. Your Rights

Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

Access the personal information we hold about you
Correct or update your information
Request limitingdeletion of your data

To exercise any of these rights, please contact us at operations[at]wcconline.co.za.

7. Data Security

We take reasonable technical and organisational measures to protect your data, including:

Secure website hosting
Use of trusted service providers and systems

8. Changes to This Policy

This Privacy Policy may be updated from time to time. The most recent version will always be available on our website with the effective date shown above.

9. Embedded Services

Our website may include embedded content or services (such as maps or other tools) provided by third parties. These services may collect data such as your IP address or location when you interact with them.

We do not control or store this data directly. Please refer to the respective third-party privacy policies for more information.

10. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

Email: operations[at]wcconline.co.za
Tel: (0)28 312 2311
WhatsApp: (0)61 455 8027

Disclaimer:

Whale Coast IT Solutions reserves the right to amend, update, or modify our Privacy Policy, and any other applicable policies at any time and without prior notice. All changes will be posted on this website, and it is your responsibility to review them regularly. By continuing to use our website and services after any modifications are made, you agree to be bound by the updated policies. If you do not agree with the revised terms, you must discontinue use of the website and our services immediately.

Latest update: 02/04/2026